Michael May

I have worked full time in public safety since 1982 and, as you can imagine, have attended countless continuing education sessions, conferences and seminars. Mary is one of the top three instructors that I have seen in my 33 years of attending training!

We have seen an immediate and noticeable improvement in our personnel’s report narratives. Other chiefs who sent personnel have reported similar results.

We had a very diverse group of students in the seminars. They included career command staff members from large, metropolitan departments, first year volunteer firefighters from rural departments and everything in between. Mary kept them all equally engaged and interested in the training.

In this age of constant connection, it’s normal to see people distracted by smartphones, tablets and laptops during seminars and meetings. I watched people put away their mobile devices in order to give Mary their full attention.

Mary accomplished in eleven hours what I have not been able to do in 15 years. My personnel have an enhanced understanding of the importance of good documentation and their reports have improved dramatically!